Refund policy
revocation
Exchange & revocation of worn jewelry
Please understand that I cannot revoke or exchange any jewelry that has been worn. I make each of my products with hand, mind and spirit. I don't want to dispose of my jewelry for no reason. Please be fair and only send us back jewelry that is never worn and new. Thank you!
Right of withdrawal
Consumers have a fourteen-day withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
In order to exercise your right of withdrawal, you must send me (KUNSTbrandWERK, Noorderpad 27 H, 26474 Spiekeroog, Germany, info@kunstbrandwerk.de, telephone: 015205261280) a clear declaration (e.g. a letter sent by post or email) inform about your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, I will have given you all payments that I have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by me have), to be repaid immediately and at the latest within fourteen days from the day on which I received the notification of your cancellation of this contract. For this repayment I use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. I can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to me immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
